Our Verification Process
Building Trust Through a Transparent Verification System
Verified Agents and Homes Ltd (VAH), verification is at the heart of everything we do. Our verification process is designed to promote trust, transparency, accountability and consumer protection across the real estate and short-let accommodation industry.
Whether you are booking a short-let apartment, renting a property, purchasing land, or engaging the services of a property owner, manager or real estate professional, our verification system helps you make informed decisions before making any financial commitment.
Every verification request follows a structured process to help ensure that the information we publish is accurate, reliable and up to date.
How VAH Verification Works
Step 1 – Submit an Application
The owner, manager or agent submits an application for verification through the Verified Agents and Homes platform.
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Step 2 – Identity Verification
Our team verifies the applicant’s identity using the information from physical inspection of residential address and supporting documents provided.
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Step 3 – Property Information Review
We review the submitted property information, including property details, photographs, facilities, supporting documentation, physical inspection and document verification.
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Step 4 – Physical Property Inspection
Where applicable, our inspection team visits the property/address and verifies that it exists, matches the advertised information and satisfies our inspection requirements.
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Step 5 – Background & Complaint Review
We review available complaint records and other relevant information submitted to Verified Agents and Homes.
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Step 6 – Verification Decision
Applications that satisfy our verification requirements are approved and added to the Verified Agents and Homes Database.
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Step 7 – VAH Verification Number Issued
A unique VAH Verification Number is issued to every successfully verified owner, manager or agent.
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Step 8 – Public Verification
Members of the public can verify an owner, manager or agent by entering either the registered phone number or the VAH Verification Number or Email on our platform.
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Step 9 – Monthly Review & Verification Renewal
Verification records are reviewed and updated periodically to help maintain accurate, current and reliable information.
Detailed Verification Process
Step 1 – Registration
Every property owner, apartment manager, and short-let agents seeking verification must complete an application form through the Verified Agents and Homes platform.
Applicants are required to provide complete and accurate personal, business and property information.
Providing false, misleading or incomplete information may result in refusal, suspension or revocation of verification.
Verification Fees
To maintain accurate, current and reliable verification records, Verified Agents and Homes charges the following fees:
Initial Registration & Verification Fee
Every applicant is required to pay a one-time registration and verification fee of ₦100,000.00 before the verification process begins.
This fee covers, where applicable:
- Application processing
- Identity verification
- Document review
- Property information review
- Physical property inspection
- Background and complaint review
- Creation of the applicant’s verification profile
- Issuance of the VAH Verification Number
Monthly Information Update Fee
Verification is an ongoing process.
To ensure that all verification records remain accurate and up to date, every verified owner, manager or agent is required to pay a monthly information update fee of ₦20,000.00.
The monthly update helps us confirm and update information such as:
- Current residential address
- Business address (where applicable)
- Phone number(s)
- Email address
- Property management status
- Property information
- Inspection status (where applicable)
- Other relevant verification records
These periodic updates help ensure that the information available to the public remains current and reliable.
Failure to complete the required monthly update may result in the verification status being reviewed, suspended or allowed to expire in accordance with our verification policies.
Step 2 – Information Required for Verification
To maintain the integrity of the Verified Agents and Homes Database, applicants are required to provide the following information where applicable.
Personal Information
Full Name
Recent Passport Photograph
Date of Birth
Gender
Nationality
Phone Number
Alternative Phone Number (optional)
Email Address
Current Residential Address
Valid Government-Issued Identification (NIN, International Passport, Driver’s Licence or other approved identification)
Business Information (Where Applicable)
Business Name
Business Registration Number (where applicable)
Business Address
Business Phone Number
Business Email Address
Business Website (if available)
Social Media Pages (optional)
Property Information
For every apartment or property submitted for verification:
Property Name
Property Address
Property Type
Number of Bedrooms
Available Facilities
Property Photographs
Property Owner
Property Manager or Contact Person
Supporting Documents
Applicants may also be required to submit:
Valid Government-Issued Identification
Business Registration Documents (where applicable)
Documents confirming ownership, management or authority to represent the property (where applicable)
Any additional documents reasonably requested during the verification process
Step 3 – Identity Verification
Our verification officers examine the information and supporting documents submitted by the applicant.
Where necessary, applicants may be contacted to provide additional documentation or clarification before the verification process continues.
Step 4 – Property Review & Physical Inspection
Where applicable, our inspection team conducts an on-site inspection to verify the existence, condition and accuracy of the information submitted.
During the inspection, we may verify:
Property location
Exterior and interior condition
Bedrooms
Bathrooms
Kitchen
Electricity supply
Water supply
Internet availability
Air conditioning
Security features
Furniture and appliances
General cleanliness
Whether the apartment matches the photographs and description provided online
Inspection findings are documented and become part of the property’s verification record.
Step 5 – Background & Complaint Review
As part of our verification process, we review available information relating to the applicant, including complaints previously submitted through the Verified Agents and Homes platform.
Where complaints exist, they may be considered during the overall assessment.
A complaint alone does not automatically determine the outcome of a verification request.
Where appropriate, applicants may be given an opportunity to provide clarification or respond before a decision is made.
Step 6 – Verification Decision
After completing all assessments, our team determines whether the applicant satisfies the requirements for verification.
Applicants who successfully meet our verification standards are approved and added to the Verified Agents and Homes Database.
Applications requiring additional information may remain pending until all required information has been received and verified.
Step 7 – VAH Verification Number Issuance
Once verification has been successfully completed, every verified owner, manager or agent receives a unique VAH Verification Number.
The public verification record may include:
Name
Passport Photograph
Business Name (where applicable)
Verification Status
Property Information (where applicable)
Inspection Status
Month and Year of Verification
Unique VAH Verification Number
Verified Contact Number
Business Location or Service Area (where applicable)
Before making payment, users are encouraged to request the current VAH Verification Number and verify it through the Verified Agents and Homes platform.
Step 8 – Monthly Review & Verification Renewal
Verification is not permanent.
To help maintain accurate and reliable records, Verified Agents and Homes conducts monthly reviews and periodic verification updates.
These reviews help us confirm that:
Contact numbers remain active.
Residential and business addresses remain current.
The verified individual still resides or operates from the registered address.
The applicant continues to manage or represent the verified property.
Property information remains accurate.
Apartments continue to meet our verification standards.
Verification records remain current.
Where changes are identified, our database is updated accordingly.
Where information cannot be confirmed or verified, the verification status may be suspended, expire or be reviewed until updated information is provided.
Step 9 – Ongoing Complaint Monitoring
Verified Agents and Homes accept complaints and reports regarding alleged fraud, misleading advertisements, disputes and other property-related concerns.
Where appropriate, complaints are reviewed as part of our ongoing monitoring process.
Individuals or businesses who are the subject of complaints may be given an opportunity to respond before any action is taken, depending on the nature of the complaint and applicable procedures.
Privacy and Data Protection
Verified Agents and Homes is committed to protecting the privacy and security of all applicants.
Sensitive information, including identification numbers, residential addresses and supporting documents, is collected solely for verification purposes and is securely maintained.
Such information will not be publicly displayed except where required by law or where the applicant has expressly authorized its disclosure.
Before You Make Payment
Before paying for any apartment or property transaction, always complete these five important checks:
✅ Request the current VAH Verification Number.
✅ Verify the number through the Verified Agents and Homes platform.
✅ Confirm the Month and Year of Verification.
✅ Review the verification status and inspection information.
✅ Carefully read any notices, alerts or advisory messages displayed on the verification page.
Taking just a few minutes to verify today could save you from significant financial loss tomorrow.
Important Notice
Verification by Verified Agents and Homes is intended to assist users by providing verified information based on our verification procedures and the information available at the time of assessment.
Verification does not constitute a guarantee of future conduct, legal ownership, investment performance or the absence of disputes. Users are encouraged to exercise independent judgment and carry out any additional due diligence appropriate to their intended transaction.
Our Commitment
We are committed to promoting trust, transparency, accountability and consumer confidence across the real estate and short-let accommodation industry.
By combining technology, physical inspections, identity verification and continuous monitoring, we aim to help property owners, agents, managers, investors, tourists and members of the public make safer, more informed property decisions.
Every successful property transaction begins with trust.